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PRIVACY POLICY
Last updated: [13/02/2025]

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1. INTRODUCTION

This website, www.paintinghands.co.uk, is operated by Painting Hands Ltd ("we," "us," or "our"). We are committed to protecting your privacy and complying with data protection laws applicable to the United Kingdom, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

By visiting and using our website, you accept and consent to the practices described in this Privacy Policy. If you do not agree with this policy, please refrain from using our website and services.

For the purpose of data protection laws, the data controller is Painting Hands Ltd (Company Number: 10362255), with its registered office at Flat 1, Woodside, 14 Bulkington Avenue, Worthing, West Sussex, BN14 7HL. You can contact us via:

2. DATA WE COLLECT

We may collect and process the following personal data:

2.1 Information You Provide to Us

You may choose to provide your contact details (e.g., name, email address, phone number, and address) when:

  • Requesting information about our services.

  • Making a booking or enquiry through our website.

  • Completing contact or enquiry forms on our website.

  • Communicating with us via phone, email, post, or the instant chat function on our website.

  • Reporting an issue with our website or services.

2.2 Information We Collect Automatically

Like many websites, we collect technical data, including:

  • Your IP address, browser type, operating system, and device information.

  • Details of your visit, such as the date and time, pages viewed, and URL.

  • This information is collected via cookies and analytics tools to improve your browsing experience and optimize our website.

3. HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

  • To manage your bookings or booking enquiries.

  • To fulfill our obligations arising from any contracts between you and us.

  • To provide you with the information, services, and products you request.

  • To notify you about important changes or updates to our website or services.

  • To communicate with you about comments, complaints, queries, or feedback.

  • To improve our website, services, and marketing efforts.

We do not process payments via our website and therefore do not collect or store payment details.

4. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following lawful grounds:

  • Consent: For marketing communications (e.g., newsletters). You may withdraw your consent at any time.

  • Contractual Necessity: To fulfill bookings and provide services.

  • Legitimate Interests: To improve our website, prevent fraud, and ensure network security.

5. DATA SHARING

We may share your anonymised, pseudonymised, or non-personal information with:

  • Sub-contractors engaged to help us operate our website or provide services to you.

  • Analytics providers to improve and optimize our website.

  • Advertisers to place relevant adverts on our website.

  • Email marketing suppliers (if applicable) for direct marketing purposes.

We do not sell or share your personal data with third parties for their marketing purposes.

6. DATA RETENTION

We retain your personal data only for as long as necessary:

  • Booking and enquiry data: Up to 5 years.

  • Marketing data: Until you withdraw your consent.

  • Technical data: For the duration necessary to improve our website and services.

When determining retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and legal obligations.

7. YOUR RIGHTS

Under data protection laws, you have the following rights:

  • Access: Request a copy of the information we hold about you.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data in certain circumstances.

  • Restriction: Limit the processing of your data.

  • Objection: Object to processing based on legitimate interests or for direct marketing.

  • Portability: Request transfer of your data in a machine-readable format.

  • Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at info@paintinghands.co.uk.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk if you are not satisfied with our response.

8. DATA SECURITY

We take appropriate measures to protect your personal data:

  • Storing digital information on secure servers.

  • Using SSL encryption for data transmission.

  • Implementing role-based access controls and regular security audits.

However, the transmission of information via the internet is not completely secure. While we strive to protect your data, we cannot guarantee its absolute security.

9. COOKIES

Our website uses cookies to enhance your browsing experience and improve our services. Cookies are small text files stored on your device that help us analyze website traffic and personalize content.

You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any material changes will be posted on our website, and we will notify registered users of significant updates.

This policy was last updated on [12/02/2025].

11. CONTACT US

If you have any questions, comments, or requests regarding this Privacy Policy or your personal data, please contact us:

Painting Hands Ltd
Flat 1, Woodside, 14 Bulkington Avenue, Worthing, West Sussex, BN14 7HL
Mobile: 07500 816690
Email: info@paintinghands.co.uk

By using our website, you acknowledge that you have read and understood this Privacy Policy.

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